If your crane is out of service it's your money on the line. That's why our CustomerCare program is designed to respond to your needs as rapidly as possible with expert technical assistance either on the phone or on the job site. Our highly trained engineers and technical staff work with our distributors and dealer partners around the world to provide the support you need when you need it.

• Local dealer support
  Every crane we sell is backed with Shuttlelift's team of factory experts, who work hand in hand with your local dealer to diagnose and coordinate repairs. We recognize the high cost of downtime and will work relentlessly to get you and your crane back to work.

• Field service technicians
  Our highly trained, in-house service technicians are ready to be dispatched rapidly for on-site analysis and repairs.

• Machine inspection
  Our field service team is able to inspect your crane and provide detailed recommendations about extending the life of your investment.

• Technical phone support
  In-house service technicians are available to answer your questions over the phone. With decades of gantry crane experience, our technical support team will work hand in hand with you and your local dealer to resolve issues and get your crane back to work.

• CRM tracking
  Shuttlelift's web-based Customer Reltaionship Management system ensures that communication between our sales, parts, and service departments are fully integrated to meet the expectations of our customers.