We’re here for you
As an industry leader, we are focused on being there to support our customers in sales and service anywhere around the world. From our group of in-house service technicians to our global network of factory certified technicians, you can rest assured you’ll get the support you need when you need it.
Technical Support and Services
If your crane is out of service it’s your money on the line. That’s why our Customer Care program is designed to respond to your needs as rapidly as possible with expert technical assistance either on the phone or on the job site. Our highly trained engineers and technical staff work with our distributors and dealer partners around the world to provide the support you need when you need it.
Local dealer support
Every crane we sell is backed with Shuttlelift’s team of factory experts, who work hand in hand with your local dealer to diagnose and coordinate repairs if needed. We recognize the high cost of downtime and will work relentlessly to get you and your crane back to work.
Field service technicians
Our highly trained, service technicians are ready to be dispatched rapidly for on-site analysis and repairs.
Our service technicians are able to inspect your crane and provide detailed recommendations about extending the life of your investment.
Technical phone support
In-house service technicians are available to answer your questions over the phone. With decades of gantry crane experience, our Customer Care technical support team will work hand in hand with you and your local dealer to resolve issues and get your crane back to work fast. For Shuttlelift’s technical support, call (920) 743-8650.
Check your TIRE PRESSURE. Lack of checking will lead to premature wear or component failure.
Service your Hydraulic System. Lack of maintenance will lead to reduced performance and premature component failure.
Keep your operators and maintenance crew properly trained Schedule Factory Operator and Maintenance Training class.